During a period of massive upheaval in the Energy markets, Nick Foster of ICD has become an invaluable overseer of our procurement & risk-management for both gas and electricity commencing October 2019. During this time, we’ve worked closely on securing long-term value despite cyclical volatility across the wholesale markets. ICD make a point of responding to queries promptly and have established metering solutions to avoid unnecessary estimations/overcharging on our highest consuming meters. When required they’ve also engaged with us as to compliance obligations, monitoring & targeting so as to keep a track of usage patterns across our portfolio. We have found Nick to be diligent, professional and honest which gave us the confidence to extend our contract to benefit from the dip in the markets (Summer ’20) and we look forward to a long-standing, mutually beneficial relationship. There are many other companies out there that don’t get customer service. We’ve found that ICD put the customer at the heart of the process as everything is focussed on doing what’s right for us. If you want to collaborate in a sustainable way talk to ICD”